TERMS AND CONDITIONS

​

 

As a client, it is your requirement to:

 

• Follow the safe sleeping practices in line with your country’s safe sleeping recommendations.

​

• Check with your GP to ensure that it is safe to undertake sleep guidance strategies, if your child has any medical conditions which prevent them from safely undertaking sleep modification.

​

• Disclose any known medical condition to your consultant.

​

• Adhere to your plan as closely as possible as the success of your plan relies on your persistence, consistency, patience and following of the guide.

 

 

​

When you work with Shereen, it is important that you understand the below points. When you enlist Shereen’s services, you automatically understand and agree to the following:

 

• The information surrounding my child may be used in case studies, with the knowledge that no identifying information will be used and all names will be changed or hidden unless agreed by you otherwise.

​

• Payment of the invoice is required prior to the consult date.

​

• Your complete intake form needs to be returned to Shereen at least 36 hours prior to your consultation so we can ensure that your pre-report is finalised and sent to you at least 24 hours prior to your consultation. If your intake form is not returned to Shereen within 36 hours of your consult, the consultation will be cancelled, at no cost, and your appointment will be rescheduled to a later date. ​​​

​

• Payment plans for a sleep service incur a $20 admin processing fee.​

 

• In the event of outstanding invoices which are not finalised, admin will refer the balance to a collection agency. Any collection costs incurred from the collection agency will be the responsibility of the customer.

  

• You understand that any documentation that you receive from Shereen is Copyright to Shereen Nielsen Sleep Consultant. All documents are confidential and the advice is intended for your family only. It should not be shared with any third party. 

 

• Cancellations are requested at least 24 hours prior to the consultation. If you cancel your consult more than two times, your booking will be cancelled and not rescheduled. 

​

• Travel charges are set as per travel time, with the first 30 minutes of travel free of charge. Travel beyond the 30 minute travel zone is charged at $1 per minute for each additional minute of travel.

​

• The information you receive in your pre-report, consultation and sleep plan is specific to you and your situation and are suggestions for change. Any changes that you make to your child's sleeping or awake time behaviours are your decision and of which you are responsible for choosing to implement. The sleep improvement process requires consistency and dedication to achieve results.
   

• No refund is provided once your consultation has been complete and you receive your documents.

​

 

Changes to Terms and Conditions

 

If we decide to change our Terms and Conditions, we will post these changes on this page and/or update the modification date below.

 

This policy was last modified on March 11, 2025.